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Communication, Negotiation, Conflict Resolution (CNCR)

$150 + 7.50 tax = $157.50

Improve your oral and written skills within the construction industry and learn negotiation techniques that are vital to success.

Mission:  Management can develop the tools to help themselves:

  • Identify a conflict and learn the stages
  • Use assertiveness techniques to prove a point
  • Learn the importance of communication
  • Identify when to close negotiations
  • Recognize the criteria that is essential for an effective negotiation
  • Deal with difficult personalities more effectively

Availability: Online program only. Available in French and English

Credits: 2 credits awarded by the CCA – Canadian Construction Association towards the Gold Seal Certification. The client must have a final mark of 75% to receive their certificate of completion.


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